COURSEINHOTELMANAGEMENTNO1TRAINNIGCENTERFORHOTELMANAGEMENTCOURSE

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United College Diploma in Hotel Management is designed for those who wish to gain a huge advantage over the competition and significantly increase their employment potential. With no specific prior experience or knowledge required, the course content gradually introduces all the important building blocks of hotel management and instills advanced level skills, safety and industry-specific understanding.

Hotel Management Course Content

1. Introduction
2. Organization of the Hotel Workplace
3. Staff Management in Hotels
4. Control Systems
5. Front Desk Management (Reception)
6. Servicing Rooms and General Cleaning
7. Building and Facility Management
8. Activities Management
9. Food Service

Hotel Management Course Content With Detail

• Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

• Organization of the Hotel Workplace

Organization, The Nature and Purpose of Organization, The Mechanistic View of Organization, The Human Relations View of Organization, The Systems Approach to Organization, Organization Structure, The Informal Structure, Hotel Organization

• Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

• Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilization Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organization and Methods

• Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

• Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organization

• Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

• Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

• Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints

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